WINE AMBASSADOR CERTIFICATE Become the most efficient wine waiter on the floor! Course information Aimed at building up confidence, efficiency and improved customer service levels, this course is focusing on the soft skills needed to optimize the wine service, and satisfy the expectations of the patrons. Through lectures, role plays and practical cases, the student will learn how to properly present and serve wines, manage glassware and temperatures, understand food pairing and deal with clients’ expectations. The course covers service etiquette, recommendations, dealing with complaints and the correct use of language and body language. These skills will be validated by an exam at the end of the course.
Courses taught by the Moët & Chandon Best Young Sommelier 2019.
Outcome At the end of the course, a written exam will evaluate the knowledge of the students. The minimum pass mark is 60%. Graduated learners will receive their Wine Ambassador pin so they can proudly display their achievement on the floor. Wine Ambassador Certification is the first step toward becoming a SASA certified Wine Steward, and obtaining the prestigious title of SASA Certified Sommelier. Accreditation is through the Sommelier's Academy Cape Town.
Price: R3 900 for the two day course.
Contact : firstname.lastname@example.org for bookings and more info.