WINE AMBASSADOR CERTIFICATE Become the most efficient wine waiter on the floor! Course information Aimed at building up confidence, efficiency and improved customer service levels, this course is focusing on the soft skills needed to optimize the wine service, and satisfy the expectations of the patrons. Through lectures, role plays and practical cases, the student will learn how to properly present and serve wines, manage glassware and temperatures, understand food pairing and deal with clients’ expectations. The course covers service etiquette, recommendations, dealing with complaints and the correct use of language and body language. These skills will be validated by an exam at the end of the course.
Outcome At the end of the two days, a written exam will validate the knowledge of the students. The pass rate is 60%. Graduated learners will receive their Wine Ambassador pin so they can proudly display their achievement on the floor. Wine Ambassador Certification is the first step toward becoming a SASA certified Wine Steward, and obtaining the prestigious title of SASA Certified Sommelier. Accreditation through the Sommelier's Academy Cape Town.
Price: R3900 for the two days.
Contact : Laurie@kznschoolofwine.co.za for bookings and more info.